Explanation of how the Knowledge Base is structured and how to use the settings.
Follow these steps to understand how knowledge bases work in Versoly. If you have more specific questions then you can use our live chat or email us at firstname.lastname@example.org.
In the left side bar of the editor select CMS. It will show a list of all CMS collections you can create. Select Knowledge Base to create one. Select CMS again and now under Existing CMS collection you can click on Knowledge Base to edit the content.
The Collection tab defines the general settings.
Slug: The slug will be the endpoint for you Knowledge Base and will ultimately be used to access the Knowledge Base
Navigation Bar Block, Header Block and Footer Block: These options are used if you want to use your global blocks for your Knowledge Base. An example would be your footer of your Landing Page that contains a Newsletter sign up form and you want it to be also on your Knowledge Base site.
The Item tab defines the general settings for each article. You can also determine whether you want to use the same blocks as the Knowledge Base Home Page when a visitor reads an article.
With the Order tab you can set how your Categories should be sorted in your Knowledge Base. You can easily change it just by drag and drop.
Categories are used to have order in your knowledge base. They will be shown on the home page of you Knowledge Base so the user can read about a specific topic.
To create a Category select Categories in the side bar, then click on New Category. A new row will be created. Now you can edit the settings of each category.
Image: Click on Upload Image. A modal will pop up where you can either upload a new image or pick one from your previously used images.
Name: The name is what will be display in the UI in the Knowledge Base.
Slug: This will be the name of the category in the URL.
Excerpt: This is a brief description of what the category is about.
Parent Category: If you have a lot of articles within one category, sometimes it's beneficial to create a sub categories to keep order within your Knowlegde Base.
Name: The name is what visitors will see on the UI. It will also be used in search together with the article content.
Excerpt: If you have a longer article, you can use this to briefly summarize what the article is about.
Slug: The slug is the name for the article in the URL
Is Published: When you're updating you Knowledge Base and upload your changes, you can determine whether the article should be still in draft mode or be published.
Select Popular Articles: For instance, you can select other articles that are related to the one you're working on and have them displayed as a list.
Select a Category: This defines under which category your article should be published.
Select Authors: If you have multiple people working on your Knowledge Base, you can select which team member worked on the article.